Terms and Conditions
Cancellation Policy:
- Free Cancellation: Up to 24 hours before arrival for standard rates.
- Cancellations within 24 hours of arrival will incur a fee of one night's stay.
Changes to Bookings:
- Changes to room type or number of guests are subject to availability at the hotel.
Guest Responsibility:
- All guests must present a valid government-issued photo ID/passport at check-in.
???? 2Harams.com Refund Policy
1. General Principles
At 2Harams.com, we are committed to providing a seamless and reliable booking experience for five‑star accommodations near Makkah and Madinah. Our refund policy ensures fairness and transparency for both guests and hotel partners.
2. Refund Eligibility
Refunds may be granted under the following circumstances:
-
No Availability for Chosen Dates If the hotel cannot confirm your booking because rooms are unavailable for the dates selected, you will receive a full refund.
-
Hotel Non‑Availability After Confirmation If a confirmed booking cannot be honored by the hotel due to overbooking or operational issues.
-
Service Discrepancy If the accommodation provided is materially different from what was confirmed (e.g., wrong room type).
-
Duplicate Payment If you are charged more than once for the same booking due to technical error.
3. Non‑Refundable Situations
Refunds will not be issued in the following cases:
-
No‑Show: If you fail to check in without prior cancellation.
-
Late Cancellation: If you cancel after the hotel’s cancellation deadline.
4. Refund Process
-
Request Submission: Refund requests must be submitted via your booking confirmation page or by contacting our support team at admin@2harams.com.
-
Verification: Our team will liaise with the hotel to verify eligibility.
-
Processing Time: Approved refunds will be processed within 7–14 business days, depending on your payment method.
-
Payment Method: Refunds will be issued to the original payment source only.
5. Partial Refunds
-
If only part of the stay is affected (e.g., early check‑out due to service issues), partial refunds may be considered.
-
The refund amount will be calculated based on unused nights and hotel policies.
6. Contact & Support
For any refund inquiries, please reach out to: ???? admin@2harams.com ???? Customer Care Hotline
7. Policy Updates
This refund policy may be updated periodically to reflect changes in hotel partner agreements or regulatory requirements. The latest version will always be available on 2Harams.com/terms-and-conditions-of-use
